Commonly Asked Questions
My pick-up is usually around 9am, and now it's almost 10 and they're still not here. What happened? - The Garbage Man is a small, local company. So sometimes, depending on many variables (such as weather, heavy/large pick-ups, new customers being added to the route, or even employee illness/truck maintenance) our trucks may be slowed down. Don't worry! Our guys are very dedicated, and they are always out there getting the job done.
I'm trying to pay my bill online through my bank, and they need an account number. What is my account number? Your account number is going to be very easy for you to remember. All it is is your last name (i.e. Jones) and the numbers of your home address (i.e. 10001 Something Street). So your account number is going to be Jones10001.
I've been doing some spring/fall cleaning and they didn't take all of my trash. How come? If you are ever remodeling your home, or cleaning out your garage, or moving, etc, and have extra trash, you will need to call our offices ahead time to schedule a large pickup as extra trash/remodel waste would constitute an extra charge. Please see our Restrictions page for more details.
I'm going to be going out of town, can I put my account on hold?
Yes, you can!
If you are going out of town or need to suspend your service for a duration of time, let us know.
We can suspend your account if you are going out of town for 3 weeks or longer. Please follow these steps to suspend your account.
1. Notice of Service Suspension must be submitted in writing to The Garbage Man prior to stop date.
2. Please email us at email@example.com with your name, service address and the dates that you will be leaving and returning.
3. To restart service, please email us to confirm that you are back in town and the date that you would like to resume service. (We understand that sometimes trips can runlonger or shorter and exact dates may be flexible. This is why it is important to let the office know when you are officially back in town. Thanks!)
* Your account must be paid and current to be placed on a Service Suspension.
* If you are out of town for only 1 or 2 weeks, we cannot credit your account or suspend your service.
* If the office is informed of your vacation/suspension AFTER the fact, we will not be able to credit your account. Please see #1 in beak down above. Thank you.